Privacy Statement

At KILAPIN Cleaning Company, we are committed to protecting your privacy and ensuring the security of any personal ​information you provide to us. This Privacy Statement explains how we collect, use, disclose, and protect your information ​when you use our application and website. By using our application and website, you consent to the practices described in ​this Privacy Statement.


1. Information We Collect:


1.1. Personal Information: When you sign up for our application, we may collect certain personally identifiable information, ​such as your name, email address, phone number, and address. We need this information to provide you with our cleaning ​services.


1.2. Payment Information: To process payments for our services, we use a third-party online payment gateway. We do not ​store or process any payment card details directly. The payment gateway may collect and store your payment card ​information in accordance with their own privacy policy and security standards.


1.3. Usage Information: We may collect information about your use of our application and website, including your IP address, ​browser type, device information, access times, and referring URLs. This information helps us analyze trends, improve our ​services, and enhance your overall experience.


2. Use of Information:


2.1. Personal Information: We may use your personal information to provide you with our cleaning services, manage your ​account, communicate with you, respond to your inquiries or feedback, and send you important updates or promotional ​offers related to our services.


2.2. Payment Information: As mentioned earlier, we do not store or process any payment card details directly. Your payment ​information is securely transmitted to the third-party payment gateway for processing. We may receive confirmation of ​successful payment transactions from the payment gateway.


2.3. Usage Information: We may use usage information to analyze user behavior, monitor and improve the performance and ​functionality of our application and website, and ensure the security of our systems.


3. Disclosure of Information:


3.1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who ​assist us in operating our application and website, delivering our services, processing payments, or providing customer ​support. These service providers are obligated to maintain the confidentiality and security of your information.


3.2. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or ​governmental requests, as required by law enforcement agencies or to protect our rights and property.


4. Data Security:


We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. We ​implement industry-standard security measures to safeguard your personal information during transmission and storage. ​However, no data transmission or storage system is entirely secure. We cannot guarantee the absolute security of your ​information.


5. Third-Party Links:


Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content ​of such third-party sites. We encourage you to review the privacy statements of those third parties before providing any ​personal information.


6. Children's Privacy:


Our application and website are not intended for use by children under the age of 13. We do not knowingly collect personal ​information from children under the age of 13. If we become aware that we have collected personal information from a child ​under the age of 13 without parental consent, we will take steps to remove the information from our systems.


7. Changes to the Privacy Statement:


We may update this Privacy Statement from time to time to reflect changes in our practices. We will notify you of any ​material changes by posting the updated Privacy Statement on our website. We encourage you to review this Privacy ​Statement periodically for any changes.


8. Contact Us:


If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us at ​help@kilapin.com.


By using our application and website, you signify your consent to the terms of this Privacy Statement.