FAQs

1. What is Kilapin?


Kilapin is a premium cleaning service based in Jakarta, Indonesia, offering top-notch cleaning solutions for homes and ​offices, tailored to young couples, families, and individuals.


2. What services does Kilapin offer?


We provide a wide range of cleaning services including general house cleaning, deep cleaning, commercial cleaning, carpet ​and upholstery cleaning, post-renovation cleaning, move-in/move-out cleaning and many more. Stay up to date with us for ​more home services to make your life convenient!


3. How do I book a cleaning service?


You can book our services through our New Application (Download in the Appstore or Playstore) or WhatsApp orders ​by clicking on the WhatsApp button on our website. Our admin will help you choose a service along with choosing a ​convenient date and time, and providing your contact details.


4. How much do your services cost?


Our pricing depends on the type of service, the size of the area to be cleaned, and specific requirements. You can find ​detailed pricing by contacting our admin through WhatsApp or get a customized quote by contacting us. You can also ​check out our New Application!


5. Are your cleaning products safe and eco-friendly?


Yes, we use high-quality, eco-friendly cleaning products that are safe for your family, children, pets, and the environment.


6. What if I need to reschedule or cancel my appointment?


You can reschedule or cancel your appointment up to 24 hours before the scheduled time without any penalty. For ​cancellations or rescheduling within 24 hours, a cancellation fee may apply. Please contact our customer service team for ​assistance.


7. What happens if I'm not satisfied with the cleaning service?


Customer satisfaction is our top priority. If you are not satisfied with our service, please contact us within 24 hours, and we ​will arrange a re-cleaning at no additional cost.


8. What areas do you serve?


We currently serve various locations in Jakarta and its surrounding areas. Please check with us for more detailed ​information.


9. How can I pay for the services?


We accept various online only payment methods, including bank transfers, credit/debit cards, and e-wallet payments. ​Payment details will be provided during the booking process.


10. Are your cleaners insured and background-checked?


Yes, all our cleaners are thoroughly background-checked, trained, and insured for your peace of mind.


11. How can I provide feedback on your services?


We value your feedback and encourage you to share your experience with us. You can leave a review on our website, ​Google, or our social media pages. Alternatively, you can contact our customer service team directly.


12. Do you offer any discounts or promotions?


Yes, we regularly offer discounts and promotions. Please check our website or follow us on social media to stay updated on ​our latest offers.


13. Can I request the same cleaner for every service?


We strive to provide consistency with our services, our cleaner are all trained and capable to give you excellent service ​quality. No matter who the cleaner is, your service will be garaunteed outstanding.


14. How do you ensure the quality of your cleaning services?


We maintain high standards by employing experienced cleaners, providing regular training, and conducting quality checks. ​Our customer feedback system also helps us continuously improve our services.